{"id":14,"date":"2024-11-23T10:47:45","date_gmt":"2024-11-23T10:47:45","guid":{"rendered":"https:\/\/fluencypassages.com.au\/?page_id=14"},"modified":"2024-11-25T10:22:37","modified_gmt":"2024-11-25T10:22:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/fluencypassages.com.au\/?page_id=14","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>Refunds and Returns Policy<\/p>\n\n\n\n<p>Thank you for purchasing our decodable passage student books or Transform. We are committed to providing high-quality educational materials, and we want to ensure that you are completely satisfied with your purchase. Please review our refund and return policy below:<\/p>\n\n\n\n<p>1. Returns Eligibility<\/p>\n\n\n\n<p>We accept returns for faulty or damaged books only. If the books are in resellable condition (i.e., undamaged and unused), we are unable to accept returns.<br>If you receive a book with printing errors, significant damage, or defects, please contact us within 7 days of receiving your order to initiate a return.<br>2. How to Request a Return<\/p>\n\n\n\n<p>To request a return or report a damaged or defective item, please email us at&nbsp;<a href=\"mailto:gregclementconsulting@gmail.com\">gregclementconsulting@gmail.com<\/a>&nbsp;with your order number, a description of the issue, and photographs of the damaged or defective books.<br>Once your return request is approved, we will provide instructions for returning the books.<br>3. Refund Process<\/p>\n\n\n\n<p>Upon receiving the returned items and verifying the condition, we will process a refund to the original payment method within 7-10 business days.<br>Please note that the cost of return shipping is the responsibility of the purchaser, unless the return is due to a mistake on our part (e.g., sending the wrong item or damaged goods).<br>4. Non-returnable Items<\/p>\n\n\n\n<p>Customized or personalized books (if applicable) cannot be returned or refunded unless defective.<br>Books that have been used or damaged due to improper care are not eligible for return.<br>5. Exchanges<\/p>\n\n\n\n<p>If you would prefer an exchange for a damaged or defective book, we can provide a replacement upon receiving the returned item.<br>6. Cancellations<\/p>\n\n\n\n<p>If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped.<br>7. Contact Us<\/p>\n\n\n\n<p>For any further questions or concerns about returns or refunds, please don\u2019t hesitate to contact us at&nbsp;<a href=\"mailto:gregclementconsulting@gmail.com\">gregclementconsulting@gmail.com<\/a>.<br>We appreciate your understanding and are here to ensure your experience with our educational resources is a positive one.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refunds and Returns Policy Thank you for purchasing our decodable passage student books or Transform. We are committed to providing high-quality educational materials, and we want to ensure that you are completely satisfied with your purchase. Please review our refund and return policy below: 1. Returns Eligibility We accept returns for faulty or damaged books [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fluencypassages.com.au\/index.php?rest_route=\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fluencypassages.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fluencypassages.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fluencypassages.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fluencypassages.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14"}],"version-history":[{"count":2,"href":"https:\/\/fluencypassages.com.au\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":212,"href":"https:\/\/fluencypassages.com.au\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions\/212"}],"wp:attachment":[{"href":"https:\/\/fluencypassages.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}